Privacy Policy
At Change The One, we value and respect your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website, donate, volunteer, subscribe to updates or contact us.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal information including:
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Your name
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Email address
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Phone number
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Mailing address
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Donation information
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Volunteer application details
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Any information you provide through contact forms, newsletters or event registrations
We may also collect non-personal information such as browser type, pages visited and website usage data to help improve our website experience.
2. How We Use Your Information
We use your information to:
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Respond to enquiries and messages
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Process donations and provide receipts
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Share updates, newsletters and campaign information
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Manage volunteer applications and community involvement
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Improve our website and services
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Maintain records required by law
We only collect information necessary to support the mission and operations of Change The One.
3. Donation & Payment Security
All donations are processed through secure payment platforms. Change The One does not store your credit card or banking information on our servers.
We take reasonable steps to protect your information from unauthorised access, misuse or disclosure.
4. Sharing Your Information
We respect your privacy and do not sell, rent or trade your personal information to third parties.
Your information may only be shared with trusted service providers who assist with website management, payment processing or communication services, where necessary to operate our organisation.
We may also disclose information if required by law.
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand website traffic.
Cookies help us analyse website performance and enhance functionality. You may choose to disable cookies through your browser settings.
6. Email Communications
If you subscribe to our newsletter or updates, you may receive emails about our missions, events, campaigns and impact stories.
You can unsubscribe at any time using the link provided in our emails.
7. Third-Party Links
Our website may contain links to third-party websites. Change The One is not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any external sites they visit.
8. Access & Updates to Your Information
You may request access to the personal information we hold about you or request corrections if your information is inaccurate or outdated.
To make a request, please contact us directly.
9. Changes to This Policy
Change The One may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact Us page.
Effective Date: May 2026